Choosing Language to Send Receipts / Refund Notices to Customers Via Email

[Chazawa]

Hello Square Community,

Thank you always for your support.

When we send a customer a transaction receipt or refund notice by email from the app or our dashboard, is it possible to choose the language they receive the information in? Our English-speaking customers are confused about what they are receiving when the receipt or refund notice is in Japanese.

Regards,

Chazawa.

[SQ大竹-Otake · Accepted solution]

@Chazawa-san, thank you for reaching out.

Currently, there isn't a way to change the language setting on email receipts. We have been receiving request for this feature and will make sure to convey your feedback to our product team.

Thank you.

[Yasmine_RN]

Hello,

Has this been solved? I've seen many threads about this concern since 2019-2020. I also need (by law) for my customers to get their receipts/invoices in both French and English. I am struggling with this issue. Thanks.

[Square間宮-Mamiya]

Hi @Yasmine_RN , 

Thank you for your comment! In Japan, unfortunately, this is not an issue but a feature request conveyed to our product team. If your Square account doesn't belong to Japan, please check the Seller Community of your country below! Thank you.

◆Square Seller Community Canada

◆Square Seller Community US

◆Square Seller Community France