Chip reader not working?

[MysticWoods]

I bought the contactless and chip reader for doing craft fairs.  I used it one day and now it will not connect to the app nor will it read cards.  Anyone have any ideas.  It worked once.

[mremele]

You have to connect from within the app, not the bluetooth settings on your device, though bluetooth must be turned on of course.

[MysticWoods]

Bluetooth was on, and I connected via the app.  The chip reader and the stripe reader would not connect even when connected direct to the phone via the speaker plug.  I use an Android Samsung S21 if that helps.

[Arie]

Sorry to hear about the frustrating experience, @MysticWoods! If you've already gone through these troubleshooting steps with your reader, your reader might be faulty. When this happens, you can order a replacement via our online warranty form here.  

PS. I noticed it's your first post, welcome to our community 👋