Chip card reader (swipe type) failed, blinks red when try to charge

[charlieyowell]

 Is my chip card reader broken? It worked fine last time I used it. This weekend, doesn't work at all. And blinks red, constantly, when I plug in to charge. Help.

[Tom]

Hey @charlieyowell,

Thanks for reaching out and sorry to hear about the trouble with your reader — that shouldn't be happening.🤔

If you haven't had a chance already, please give these troubleshooting tips a run-through: Square Chip Card Reader Tips and Troubleshooting. I realize there are a lot of steps, but those usually resolve any issue right away. If, after that, it's still not working — please let our Support Team know.

Hope this helps get you in the right direction. Please don't hesitate to reply with any other questions.

[charlieyowell]

Thanks for reply, but got this message when I clicked on the Tips link you included: 

This site can’t be reached

https’s server DNS address could not be found.

• Try running Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

[Tom]

Whoops, sorry about that — technical issue on our end. It should work now: Square Chip Card Reader Tips and Troubleshooting. Thanks for flagging that!💯