Solved: Re: Changing Main Acct Name - Page 3

Mrscott23 · ‎12-07-2019

I have changed my legal name and have tried everything in the app to reflect. However, it shows new correct name everywhere except when scheduling a clients appt it still shows it’s “with” my old last name. There has to be a way to update this, other than closing current account and opening a new one, which is all I have found in threads. Please help! Seems like a big hassle to add clients & all info back in to a whole new account just to change one little name. I’ve had this acct for years. Thank you!

Joe · ‎12-09-2019

Hi there, @Mrscott23! Thanks for taking the time to add your question here on the Seller Community. We are happy to have you.

As of now, the ability to change the name of an account holder associated with a Square business is considered a feature request. This is a known limitation and our Engineering and Product Teams are working in conjunction to bring this request to fruition. We understand that this can cause some headache for our Sellers, and we do appreciate your patience while we make this capability a reality.

I will note that currently, customers are only able to see information on digital receipts and scheduling confirmations that is editable within the Square system. It might be worth checking to ensure that both your Business Name settings as well as your Receipt Information are both listing your desired name.

If this doesn't seem to resolve the issue, I would reach out to our Support Team for further troubleshooting. They will assist in ensuring all designated fields reflect your information correctly.

Let me know if you have any questions! I am here to help.

Joe
Community Moderator, Square
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Frida · ‎08-18-2021

Hello @Mrscott23 ,

I see its your first post in the Seller Community...Welcome!

Take a look at this thread and see @Isabelle__ 's answer to this question. Any updates to this feature will be made on these discussion boards as well.

Hope this clears things up!

Frida
Community Moderator, Square
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EcoCarCafe · ‎09-05-2021

Please please please make this feature available. It continues to cause my business issues.

BCavadini · ‎09-29-2021

Hi there! I was trying to do the same and when I went to the receipts link that was sent in the previous answer, I ended up clicking on the Tax forms and changed my last name in that. Not sure if it will end up changing it everywhere, but at least it was one place I was able to change my last name after getting married last year. Hopefully that helps in some way!

oneupgames · ‎12-13-2021

Glad to see i am not the only one who wants this change. and crazy to know it is something that has been requested for SEVERAL years

CULTABC · ‎02-02-2022

I work for a small Company that uses it's own Tax ID number and yet I have to look at and receive emails addressed to the Contoller that was here over 5 years ago. I never even met the guy. It's seems like a bad way to do business if you (Square) don't have the current person in charge's name... I am just saying, it's a good way for fraud to happen.

azmasterworks · ‎05-11-2022

We're all out of luck here. Lots of users want this ability but Square has failed for years to make it happen.

sayra · ‎06-12-2022

Thanks for follow up with us on this request @ats_x_evo.

At this time, we don’t have an update to provide, we will make sure to reach out when we do. In the meantime, we would like to invite you to our new Ideate Square Seller Community board where you can provide more details on the benefits of this feature.

We appreciate your patience while Square works on gathering more information around this feature.

Have a good day.

Sayra
Community Moderator, Square // Moderadora de la Comunidad, Square
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