Cancelled order-wants to leave invoice open with previous deposit paid for future credit use

[PhotoFunBooths]

I have a customer who cancelled their invoice, however it is a non-refundable deposit which they would like to use in the future.  How can I change the invoice to a credit?  It will not let me remove the item and just leave the deposit.  And it will not let me remove or change the balance due.

[nika]

Hey @PhotoFunBooths- Since the invoice has already been paid, you could attack it this way:

When that customer is ready to use that "credit", when you go to charge that customer, you can apply a discount to the sale and use the amount of what the customer already paid as that discount. If the customer doesn't use the full amount that they've already paid on the invoice when they're ready to use their "credit", you may want to leave a note under their customer profile or use a written system to keep track of their remaining amount.

I know that's not ideal, but that way it'll prevent you from having your books thrown off. Maybe someone else has a better way to go about this though, and can chime in!