Can you pay the remaining balance of a partial invoice with a card?

[TJ2]

[The title of this thread has been edited from the original: card present for partially paid invoices not available!!]

Today I had a dilemma! I had a customer give us cash as a deposit on an invoice. When said customer came in today to pay the balance with a debit card there was no way for us to get the debit set up for her that I could see! The customer should easily be able to pay the balance with a debit even after giving a deposit by cash.

Is there something I am missing??

[TJ2]

I suppose this shall remain a mystery? The only work around I had was to create another invoice for the balance owing..

FIX THIS!! 

[Alex_]

Hi @TJ2,

Thank you for posting. I ran a few tests and I see what you mean. 

Currently there is no way to accept a credit or debit card in person through the Point of Sale app after putting down the initial balance in cash. You would either have to:

1) Have your customer pay for the remaining balance through the original invoice/link they received.

2) You can log onto your dashboard (through a computer) and manually enter the credit/debit card on your side.

After looking into the mechanics of this flow, I will be sure to escalate this feedback to our teams.

Please let me know if you have any other questions by replying to this thread. 

[TJ2]

Here in Canada, not all debit cards run as a credit cart. Not sure that idea would work, but I'm about to test it out with mine just to see! 

[TJ2]

This is an ongoing issue even with debit cards! Good thing I kept my old processor as I would have had to turn away some customers due to not being able to take their payments.

The only options I get from my end are cash or cheques (we have not accepted cheques from clients in 20+years)

Options should be debit card, credit card, cash, cheques, 

Then pay off any balance or make other deposits with the same options. 

My old POS accepted partial payments for all types of payments. 😞

Will this get a fix for the future?