Can you extend the order completion window for more than 30 days?

[Tgmicky]

[The title of this thread has been edited from the original: Order lead time exceeding 30 days or made to order items]

Hello,

i read that orders expire if they take longer to be fulfilled than 30 days. My items will often be made to order (e commerce custom car parts) and the 30 day window should work but I’m just curious how I could prevent an issue here in the future if I need extra time to process these parts.

Thanks

[Alex_]

Hello @Tgmicky,

Thank you for posting in the Seller Community. Welcome.


In order to make sure i'm grabbing the right information, what website builder did you use to create your site (Wix, Weebly, GoDaddy, WooCommerce etc.)? Also, can you provide the URL to your website/page? Thank you!


Please let me know by replying in this thread. I'll keep an eye out for your response.

[Tgmicky]

This is for a square website, it hasn’t launched yet so it is still the free version without a domain

https://tgmperf.square.site

[Alex_]

Hi @Tgmicky,

I've looked into this a bit more, and it appears that all orders after 30 days can be managed through the Square Online order manager within the "orders" tab. 

If you require assistance looking into this please contact our Square Online Team.

Check out ways on how to get in contact with them by visiting here.