Can we skip the customer signature for credit card?

[Claudinet]

Given the current pandemic and community spread of virus, do customers even have to sign the iPad when they use a credit card? Can this step be skipped to limit the interaction between staff and customers at checkout? How can this step be handled in a safe way in this pandemic when using the Square app on our iPad to limit interaction with customers on the same device? 

[Joe]

Hi there, @Claudinet 👋 Thanks for adding your voice here! - we appreciate you reaching out. Thank you for being diligent in playing your part to reign in the spread of illness! These are strange times, and we appreciate you taking extra preventative measures.

Signatures have historically been used as an extra form of verification for purchases, but the use of EMV technology has increasingly limited the need for customer signatures. It is also helpful that Signature Capturing can be removed from your Settings Tab.

We also developed a helpful resource hub regarding Covid-19. Feel free to use it for the most up to date information in regards to tools to support you and your business. 

Let me know if you have any questions!