Can the USB printer be used to print both kitchen tickets and customer receipts?

[MoDogs]

Can the USB printer be used to print both kitchen tickets and customer receipts?

[puka]

Hey @MoDogs!

You can definitely use the same printer to do what you're looking for by turning on the Order Tickets feature.

Let us know if you have any other questions!

[candoappliances]

It appears you can use the same printer unless it is an impact printer.  I would like to know why that is?  Surely the text on an order ticket is no different than a receipt?  Text is text.  I bought the kitchen printer (SP742MU) for my laundry for order tickets that will be hung on the dryers to follow the dry/fold orders, ie, exposed to heat.  I am disappointed to now find that it won't print a simple receipt.

Can't this be fixed with an update to Square software? Can we make a feature request?

[nika]

Sorry for the disappointment @candoappliances. I can definitely pass along the feedback to our Product team about adding this printer to our compatibility list. Can't make any promises, but happy to move this up the chain.