Can I reverse a refund?

[Helenkdoyle3]

The title of this thread has been edited from the original: Reverse a refund

I refunded the wrong client. Is there anyway I can reverse that refund?

[#2]

Hi there, @Lob - thanks for reaching out to us here on the Seller Community.

At this time, the only want to reverse a refund is by giving our Support Team a call. I will note that these situations are often a timely issue that need to be resolved quickly, so we recommend reaching out whenever you get a chance.

We look forward to hearing from you!

[Shannelle]

I hit refund by mistake because it showed up twice so I want to cancel the refund before it hit my account. 

[VanKalkerFarms]

You can not cancel a refund.   you have to contact the customer to reprocess the payment.  

[Nina1]

My client cancelled her order and wanted a refund for her item but now decided she wants the item so how can I cancel her refund?

[VanKalkerFarms]

you cannot cancel refunds, you will have to run the transaction again.

Imagine if you made a return and left a business and they just had the ability to cancel your refund and you don't notice it on your credit card statement.

[Andy786]

Can I cancel a refund 

[nika]

@Andy786 Take a look at VanKalkerFarms answer on this thread for help!

[dipindhingra]

accidentally initiated a refund, I need to cancel it asap. I emailed to square but they are closed currently. help!

[caro8]

My employee just refunded a person outside of our refund policy, would love to know if there is an answer to this! 

[VanKalkerFarms · Accepted solution]

There is not a way to cancel a refund.  to fix giving a refund to the wrong customer you would have to charge the customer you refunded again and then refund the correct customer.

[g8589]

my employee refunded the wron customer how can i reverse it

[Helen]

Hi @g8589, if you haven't already go ahead and call our CS team who can try to reach the customer who was incorrectly refunded, explain what happened and share your contact details with them so you can charge them again. 

[jakeslawnservic]

yes you have to charge that perosn you gave that refund to and then refund the correct person

[DanielleA28]

The title of this thread has been edited from the original: Cancel refund

Is there a way to cancel a pending refund? 

[VanKalkerFarms]

Refunds are processed at the time of the transaction and are not cancelable.

[Lob]

Hi how do I reverse a refund accidentally given to a client without calling square?

[Joe]

Hi there, @Lob - thanks for reaching out to us here on the Seller Community.

At this time, the only want to reverse a refund is by giving our Support Team a call. I will note that these situations are often a timely issue that need to be resolved quickly, so we recommend reaching out whenever you get a chance.

We look forward to hearing from you!

[Lob]

Thanks!

[Vf]

I accidentally refunded twice how to resolve please

[Vf]

I  accidentally refunded same amount twice/ what next! 

[isabelle]

Hey @Vf-

Thanks for posting in the Seller Community.

At this time, the only way to reverse a refund is by giving our Support Team a call. I will note that these situations are often a timely issue that need to be resolved quickly, so please reach out as soon as you get a moment!

I moved your post to this thread to prevent duplicates. Thanks again! 😊