CREDIT CARD DISPUTE

[louisadelrio]

Hi, 

a client of ours disputed a credit card charge for a deposit or an event. I have proof from the client in an email that she didn't meant to do so and I STILL lost the dispute and therefore my account is being debited for NO REASON! I provided all the documents that this client agreed to the our payment and still lost. I do not know how this is possible.

[nika]

Hi @louisadelrio. Sorry about that outcome. The customer's bank has the final say for the outcome of a dispute. You should have some correspondence from our Disputes team via email. Those decisions are final, so you might have to get with your customer and process the payment again.

Sorry about the trouble.