Adding Business Info Query

[Bark1]

Hi

I have a new Square account and I am being asked to;

Activate your account to take payments

"Add Your Business Information

Before you can transfer funds out of your Square Balance, we need to verify some business details."

When I go to add this information, I get:

"Add Your Business Information

Enter information of any business partners and owners to verify your business profile."

But once link is clicked, I cannot find where this information needs to go to actually add it. 

Need help please

[Laurie_]

Hey there @Bark1,

Thanks for getting in touch to ask about this.

I was able to track down your current case on our end and found that you have recently spoken to our Messaging Support team. 

To reiterate here, it looks like the Account Services team is currently reviewing the information you have already submitted. The process seems to have created a small glitch in the notification popup on your online Square Dashboard. Rest assured, the review is underway and is expected to be completed within 1 - 3 business days.

You will receive an email notification from this team once the review has been completed.

If you don't hear back from this team within the provided timeframe, please let me know and I'll be happy to follow up here.

P.S. I noticed it's your first time posting to the Seller Community! Welcome to the platform! 🤗

[TerezW23]

I'm having similar trouble as BARK1 except I'm able to put my info where it needs to be but when I click continue to move forward it keeps saying something went wrong and to try again later, but I've tried numerous of times and it's still saying the samething,even after I've re-installed the app few times. Dont know what else to do need help

[Arie]

Hi @TerezW23,

I'm sorry to hear trouble has brought you to the seller community! Are you trying to access this form on a computer, or mobile phone / tablet? We suggest using a supported web browser, such as Google Chrome, on a computer when uploading your files. You'll also want to make sure that your document(s) are in a readable file format, for example:

• PDF, JPEG, JPG, TIFF or PNG file format
• Under 25mb in file size (each).

Please let us know how you go!

[TerezW23]

@Arie I'm using a smart phone, now all of sudden its telling me my number is blocked now I cant even get past when they send you a phone code to verify your account!!!! What is going on here????

[Laurie_]

Hi @TerezW23 👋, just jumping in here to take a look with you!

To confirm, have you signed up for a Square account here in Australia? 

[TerezW23]

No I'm in the United states 

[Laurie_]

Got it, thanks for confirming @TerezW23!

It looks like you've found yourself on the Australian Seller Community page. I recommend first reaching out to the US Support Team for assistance in accessing your account. Unfortunately, if you've changed your mobile number prior to updating your Two-Step Verification settings, you'll be required to verify your information over the phone in order to regain access to your account.

If you'd like to speak with our US Support Team by phone, you can give us a call at 1-855-700-6000 between 6 am - 6 pm Pacific Time, Monday - Friday. Alternatively, feel free to reach out for general assistance via the US Seller Community.

Should you have any issues contacting the team when they're back online tomorrow, feel free to let us know here.