Hey @LifeBeat, welcome to the seller community!
Sorry to hear about the trouble — did she save her contact information with the wrong card for Automatic Receipts? If so, she can follow these steps to get this corrected: Edit Your Automatic Receipt Delivery Method.
We can also have a team member take a closer look into this for you. Feel free to send more details to our Support Team. 🙂
️ Tom | he/him
Square Community Program Manager | Square, Inc.
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