I have searched but can’t find an answer.
On occasion, when a customer places an order for pickup, Square seems to think that I want to manually accept the order. I have my settings set to automatically accept all orders.
On the “Active Orders” screen, the word “New” will be green vs. red. Click on that order and in the corner where it says “Mark As Ready” it instead says “Accept Order”. Click the button, it changes to “Mark As Ready”.
It seems entirely at random. Doesn’t seem to matter what the customer orders. I have customers who order weekly, paying with the same CC. Some weeks it accepts the order, sometimes I have to accept it manually.
Any ideas?
