Square Go

[GlamGripStudios]

Why is it saying my location is not active on the square go app? Please help

[Sammie_C]

Hi @GlamGripStudios, I appreciate your post!

After taking a look into this, I found a helpful Square Community post from a Seller with a similar issue that may have some insight for you. It could be something as simple as making sure your location is marked as Active.

Feel free to see if any of the troubleshooting steps here may be able to get this resolved for you.

If none of these steps fix this for you, please let me know and I will happily take another look for you!

[GlamGripStudios]

Correct my location is active because I use my terminal and banking services for this services and have the appointments turned on and the only booking capabilities 🤷🏾‍♀️

[Sammie_C]

I understand, @GlamGripStudios.

Were you able to check if any of the fixes on the other Community post resolved this for you? I can list them some of the most common ones here too, in case:

Verify Location Status

• Go to Dashboard → Select "Locations" → Select "Location" → then check the following:
  - Active status
  - Address details (make sure it is listed exactly as it is with USPS)
  - Business hours
  - Services enabled

Refresh Appointments Settings

• Go to your Appointments Dashboard → Select "Settings" → Click "Location Settings" → Toggle active status off/on

Common Issues After Address Change

• Clear cache
• Sign out/in
• Force refresh
• Verify all services are assigned to new location

Reset Location Settings

• Go to Locations
• Deactivate location
• Wait 5 minutes
• Reactivate location
• Reassign services

Please let me know if any of these resolve this for you!

[Sammie_C]

Verify Location Status

• Go to Dashboard → Select "Locations" → Select "Location" → then check the following:
  - Active status
  - Address details (make sure it is listed exactly as it is with USPS)
  - Business hours
  - Services enabled

Refresh Appointments Settings

• Go to your Appointments Dashboard → Select "Settings" → Click "Location Settings" → Toggle active status off/on

Common Issues After Address Change

• Clear cache
• Sign out/in
• Force refresh
• Verify all services are assigned to new location

Reset Location Settings

• Go to Locations
• Deactivate location
• Wait 5 minutes
• Reactivate location
• Reassign services

Please let me know if any of these resolve this for you!

[GlamGripStudios]

 I it’s still hasn’t worked idk lol

[Sammie_C]

I am sorry to hear this, @GlamGripStudios.

Would you be able to send over a screenshot where your Square App is showing your business is not Active?

My other question is, have you processed with this account before this started occurring?

[GlamGripStudios]

No im not saying my business is not active im sayin my Go is not. Like my location isn’t available to be active but when I had my old location I could but now that I have my location I can’t.

[Sammie_C]

Thank you for the clarification, @GlamGripStudios.

After checking in with our Account Services team, it appears that your business type unfortunately is not eligible for Square Go at this time, which would explain why it is not available for your location.

If you would like more details on the requirements to use Square Go, feel free to look over our Support Article discussing Square Go, as well.

I hope this answers this for you. Please let me know if you have any other questions on this in the meantime.

[GlamGripStudios]

What is business type set to lol. I do nails and lashes I see a lot of nail and lash and even hair stylist in my area so I’m confused 

[Sammie_C · Accepted solution]

Unfortunately on our end we are unable to look into account specifics. So I would recommend double-checking what your business type is currently listed as on your Dashboard.

My understanding is that once the business type is set, there is not a way to change it. You may be able to contact support by phone and double-check if they know of any other ways though.

If you'd like to speak with our Support Team by phone, you can give them a call at 855-700-6000 between 6 am-6 pm Pacific Time Monday-Friday.

I hope this helps a bit! I am sorry we couldn't solve this here.

[GlamGripStudios]

this is whats its saying