Appointments location "not active"

[shawnmarie9]

The title of this thread has been edited by a Square Moderator from the original: "Appointments and location"

Appointments won’t work anymore and says location is not active but it is. I’ve worked hours on this!! It used to work and all I did was change my address. I’ve tried everything. Please help! 

[_Violet · Accepted solution]

Hi @shawnmarie9  - I'm sorry to hear that this issue with Square Appointments has brought you to the Square Community ‌😔‌

I recommend double-checking your locations here on your Dashboard, to make sure the location in question hasn't been deactivated, leading to the "location is not active" message.

Please let me know how things look for you there. I'll keep an eye out for your reply 👀

I'm going to mark my response as the Best Answer to this question for now, but we can always update this later on.

[shawnmarie9]

Thank you for your response, yes, this is my problem. Location says active. 

[Summer2024]

Hi, @shawnmarie9 - just following up here. I'm gonna provide some options for quick fixes for you to try below. I also recommend making sure your address is listed exactly as the USPS has it listed because sometimes this can cause syncing issues as well. 

Quick Fixes First

1. Verify Location Status

   1. Dashboard →
      Locations →
      Select Location →
      Check:
      - Active status
      - Address details
      - Business hours
      - Services enabled
2. Refresh Appointments Settings
   1. Appointments →
      Settings →
      Location Settings →
      Toggle active status off/on

Common Issues After Address Change

1. Location Sync Problems

   • Clear cache
   • Sign out/in
   • Force refresh
   • Verify all services are assigned to new location

2. Settings to Check

   • Business hours
   • Service availability
   • Staff assignments
   • Location permissions

Step-by-Step Troubleshooting

Reset Location Settings

1. Go to Locations
2. Deactivate location
3. Wait 5 minutes
4. Reactivate location
5. Reassign services

Verify Appointments Setup

• Check staff assignments
• Confirm service availability
• Review business hours
• Test booking flow

Let us know if this helps at all!