How to cancel or change an appointment marked as no-show?

[spgsmantachie]

Hey y'all! If I mark an appointment as no-show, I can't seem to un-do it or cancel it. Y'all understand how it is if a client doesn't show up because they thought it was cancelled, or it was unclear if they confirmed, or whatever else. They don't know they have an appointment until they get the no-show notification. I normally just mark it as a no-show and they get the notification rather than calling or texting every time then waiting for a response. 

If I mark it as no-show in error, is there any way to go back and change the appointment?

If not, can we change that please and thank you? 

[Summer2024 · Accepted solution]

Hi, @spgsmantachie ! 😁

Below, I have included and outline for what our current options are with Square Appointments and marking an appointment as "no show" on accident. 

1. Current Limitation:

   • Once an appointment is marked as a "no-show," it cannot be directly reversed
   • This is indeed a limitation in the current system that can cause issues in situations like yours

2. Current Workarounds:

   • Instead of marking as no-show immediately, you could:
     • Use the "Cancel" option first if you're unsure
     • Wait a brief period before marking as no-show
     • Send a quick message through the system first
   • For appointments already marked as no-show:
     • You could create a new appointment for the same time if needed
     • Document the situation in the client's notes

3. Feature Request:

   • This is valuable feedback that should be shared with Square's development team
   • You can submit your feature request here. Our product managers view this often and look for Seller feedback on needed features.