Appointment hours for staff or business not synced to square website

Appointment hours for staff or business not synced to square website, it was last night but then I woke up and it says we are closed everyday.  I adjusted the team members schedule and the business hours, but nothing. 

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Square Champion

Hey there! ๐Ÿ‘‹ Iโ€™ve had this happen before, so I totally get how frustrating it is when your booking hours suddenly go rogue overnight ๐Ÿ˜…

Here are a few things to double-check that usually do the trick:

  1. Sync Settings: Even if youโ€™ve updated your business hours in the Square Dashboard, make sure they're also synced in your Appointments > Online Booking section. Sometimes those need to be refreshed or resaved to reflect correctly on your site.

  2. Team Member Availability: It sounds like you already checked this, but double-make sure each team member has active availability set. If any of them have โ€œOut of Officeโ€ or schedule gaps, it can affect your whole calendar display.

  3. Business vs. Location Hours: If you have multiple locations or recently adjusted your location settings, the hours might have reset. Go to Settings > Locations and verify that the correct hours are assigned to the right location.

  4. Try a Quick Refresh: Weirdly enough, just toggling the business hours off and on, or switching to a different time and back, has worked for me in the past. Think of it like giving your booking page a little nudge ๐Ÿ˜†

  5. Clear Cache or Try Incognito: Sometimes the browser holds onto old data. View your booking site in an incognito/private tab to see if the issue shows up there.

If none of that solves it, it may be a temporary glitch on Squareโ€™s end. You can always reach out to support or drop your URL here and we can take a closer look. You're not alone โ€” we got you ๐Ÿ’ชโœจ

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Thanks for the information.  None of the suggestions worked. I should just call I assume?

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Square Champion

Yes please do not hesitate to callโ€ฆSimple because Squareโ€™s customer service team can see so much of your account and are very knowledgeable.  I hope they get it straightened out for you ๐Ÿ™‚

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 my URL is thebreathingtree.com

 

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