Appointment booking maximization

[christiema]

Is anyone else having issues with booking optimization in appointments?  I find the system isn't giving clients the proper times to maximize the schedule with no gaps.  For instance, in the screenshot, the schedule on the left (yellow) has a gap when it shouldn't.  The client at 7pm booked first so the next client should have gotten the option of 530pm, not 5pm. It's like the system doesn't adjust to different appointment lengths.  Is there a way to fix this on my end? 

[tomven]

Hi @christiema, how have you configured your appointment times in Square?

Head to this page in your dashboard: https://app.squareup.com/dashboard/appointments/business/settings 

Scroll down to 'Online scheduling' and in the first row, check what the interrval is set to. 

To me, this reads as your appointments might be on 60 minute intervals, so maybe try 30 minutes if you want them to be on the half an hour etc. 

[christiema]

Ok, I see.  Currently looking at it, it's at " According to service duration".  Do you still recommend changing it to "30 minute intervals"?