Unanswered Questions

Has anyone figured out a reliable, headache-free way to get refunded for Square Sync Production fees when an order gets canceled?Here is the exact issue I keep ...

7 - Protege
Posted 06-29-2026 in Online Store
0 Replies

Hello,I do markets at different locations, and a number of locations that were fine last year are now giving me an "invalid location" message. That means I can'...

5 - Supporter
Posted 06-29-2026 in Payments Troubleshooting
0 Replies

After having the Square terminal with receipt printer (the handheld one) for a short time I found some features that are absolutely needed for many businesses.1...

5 - Supporter
Posted 06-29-2026 in Feedback Discussions
0 Replies

When I try to connect my Square Reader to my tablet, it says "verifying" then a pop-up says failed to connect. I have tried different readers and got the same r...

5 - Supporter
Posted 06-28-2026 in Hardware Setup & Troubleshooting
0 Replies

This is not a question, but more of a community feedback in case anyone else has run into this same issue.I use Square for Retail and have several bundle items ...

11 - Evangelist
Posted 06-28-2026 in Online Store
0 Replies

Hello there.I have a brand new square terminal I’m attempting to do the firmware update on. I have left it for several hours and I am still on this screen and i...

5 - Supporter
Posted 06-27-2026 in Payments Troubleshooting
0 Replies

In Switzerland, there are two different VAT rates in the restaurant industry. If you eat on-site, the rate is 8.1%; if you take it to go, it’s 2.6%. That’s why ...

5 - Supporter
Posted 06-27-2026 in Reports Setup & Management
0 Replies

Hello,I am using Square's free plan and am having an issue with the catalog. I successfully created a catalog for a test item, and that worked fine; however, tw...

5 - Supporter
0 Replies

Recently we have been experiencing very different behavior when we swipe a customers credit card to start a tab/ticket. Before, when we swiped the card, it woul...

8 - Enthusiast
Posted 06-26-2026 in Hardware Setup & Troubleshooting
0 Replies

I tried taking a payment over the phone on the same mobile device my customer is calling me on - It did not allow me and kept showing a message saying "Payment ...

5 - Supporter
Posted 06-26-2026 in Payments Troubleshooting
0 Replies

we are in the final stages of completing our PWA platform - my external development team wants a sandbox account set up, can someone please help me with how I w...

5 - Supporter
Posted 06-26-2026 in Feedback Discussions
0 Replies

I want to give feedback about the latest update to the modifiers page. I used to be able to quickly scroll down the list in a modifier set and view what was Hid...

5 - Supporter
Posted 06-26-2026 in Feedback Discussions
0 Replies

so i go to create a ticket, my diagnosis deposit is 120. i get paid off the books. when i create the invoice of the work that was performed. how can i get the d...

5 - Supporter
Posted 06-26-2026 in Online Store
0 Replies

I’m curious if anyone has this workflow set up with Square KDS.We have separate burger and fryer stations. When a station finishes an individual item on the KDS...

7 - Protege
Posted 06-25-2026 in Hardware Setup & Troubleshooting
0 Replies

I have expressed my frustrations with Square in the past over changing the data and calculations in reports without giving any warning or notification. From a f...

6 - Contributor
Posted 06-25-2026 in Reports Setup & Management
0 Replies

There are certain holidays where we don't choose to be closed all day, but also don't keep our normal business hours. On the 4th of July for example, we will cl...

5 - Supporter
Posted 06-25-2026 in Online Store
0 Replies

I am connecting a register that I bought in spring 2025 but never used.I am trying to start it up but whether I try to login with username & password or with a ...

5 - Supporter
Posted 06-25-2026 in Hardware Setup & Troubleshooting
0 Replies

Selling food at a fair, got message "memory exceeded", and lost $1500 worth of sales, Square tech support said "Sorry, can't help."Any ideas about how to recove...

5 - Supporter
Posted 06-25-2026 in Hardware Setup & Troubleshooting
0 Replies

I have been trying to add recipes to my items &services. but whenever i add an item to food and beverage. there is no option. I know its user error but i cannot...

7 - Protege
0 Replies

Shipping settings will not complete no matter what I do. Even went through the online assistant that helped me check each section that it was done completely bu...

5 - Supporter
Posted 06-24-2026 in Online Store
0 Replies