why after almost every sale do i have to answer questions about the customers how i identified them

[rbeat1966]

I am using a virtual terminal and after i pull the card and process the payment i get a fraud message and i have to answer questions on the id of customer ect.  they hold my deposits until it is complete  and reviewed. i have tried to explain that i id all customers the same way they all get the same service aggreement.  yet i still get the alert of potention fraud on each sale but 2. 

[sayra]

Hello. 

Welcome to the Seller Community! 

We appreciate you bringing this to our attention. We understand this can be frustrating and concerning every time it happens. In order to safeguard the financial integrity of both you and your customers, Square requires additional information about the recent payments you've accepted before initiating the transfer of your held funds.   

You can find more details in our Transfers Suspended FAQ. On this platform, we don’t have visibility into why our designated Account Services team is requesting these details. 

We appreciate your cooperation and understanding during this process.