seattle

[mb1234]

I had to reset my login password today , it took me 38 minutes on the phone .Store was packed  I had to spell 'Password"4 times . It took her quite while to find out what questions she had to ask for verification .She is not able send an email for password reset . Why I had to deal with very thick accents all the time , we do not understand each other . I asked her to find someone else she put me on hold and said she can not find anybody else . Weekends always so busy please schedule someone who can answer all the questions , you are responsible for the business I lost today .  

[_Violet · Accepted solution]

Hello @mb1234 and thank you for reaching out to the Square Community. My name is Violet and I'm one of the Moderators here.

I'm sorry to hear about the trouble you had with resetting your password. We appreciate you bringing this to our attention and I apologize for the inconvenience and frustration it caused, especially during a busy time at your store. 

As a company we strive to hire individuals from many different backgrounds and are proud of the diversity represented on our team. However, we do understand the impact this had on your support interaction and are committed to making improvements. For immediate password recovery, you can also try our self-service password reset option via email or SMS if possible next time.

We appreciate your patience and for being a valued member of our Community.