Why my available fun cannot be transferred I have no idea

[Chenglin666]

I take it the customer money to my account and then customer taking my stuff why you guys allow me to do the refund for the customer and then I really found already you guys still like my account what happened

[Ellie_]

Hi there, @Chenglin666,

Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. The Seller Community is intended for seller-to-seller conversations and we do not have access to account specifics here. I'd recommend checking your emails for an email from our Account Services team as they typically reach out that way and can direct you further. You can also check your online Dashboard for a notification as well.