Where is my reader? How can I check the tracking?

[SS1]

Need to check status of Square, make sure shipped

[mrwilson]

hardware delivery 

[GlassJudy]

Click here to check the status of your Square order(s).  Each order will be on a separate line and you can click on the entry under Status to see where your equipment is.

[Yloil]

Square has not arrived, tracking says estimates arrival Friday 14th, yet still "in transit". 

[isabelle]

Hey @Yloil-

Thanks for posting in the Seller Community, and sorry to hear about your reader 😔.

Please take a look at the best answer in this thread for suggestions on what to do if you reader has been lost in transit. Let me know if you have any questions about this! 

[BenjeeM]

I ordered some hardware yesterday and it was supposed to ship overnight. The order status still said it was still processing. Am I supposed to do something for it to be delivered?

My order # is US-761210976.

[ashc]

Hey @BenjeeM,

I moved your post to an existing thread where other sellers asked about their hardware.

I'd recommend checking out our answers on the first page for more details and contacting our direct CS team if you need further assistance since we don't have access to orders from here on the Seller Community. 

[BKecd20]

I opened my account on 4/26/2020...and haven’t received my card reader yet..just wondering how long that would take and if I could change the address of where it’s going to if it hasn’t sent yet..

[VegasCustoms]

I never received my square reader and when I try to get another one it says I have to pay for it. I have no idea who received it and now someone keeps trying to log into my account. Please help

[isabelle]

Hey @VegasCustoms!

Sorry to hear that. Please contact our Support Team so they can send you one manually if eligible. 

[bardi072]

I made my account a few months ago and never received my card reader... what do I do? 

[firehot12317]

I ordered a card reader from my phone with a Jack and it was been here on the fest but never did show up

[MITmold]

It says our order was delivered on Monday, May 3. I have tried to call, message and email with Square, with no luck. 

[isabelle]

Hey @MITmold - sorry to hear that. 

Please give us a call today. Our Support Team is open and will be able to look into this for you. I will DM you our number and your customer code. 

[MITmold]

Thank you

[jonimesser]

I would like to know if I can get my reader within the next day or two?

[Frida]

Hello @jonimesser,

Thanks for posting in the Seller community for the first time, welcome!

If you order a free reader through your Square account, the average timeframe for delivery is between 2-3 weeks. There is not way to expedite this for the free reader unfortunately . 

However, if you wish to purchase an additional reader, there are several retailers that carry our products. 

I look forward to reading you reply 😊