Where is my reader? How can I check the tracking?

[SS1]

Need to check status of Square, make sure shipped

[valerieh328]

Same thing is happening to me. 

[EJ_]

Hi @cynthiacaraveo and @valerieh328

Thanks for posting! 

We use DHL to deliver to your local Post Office, and the Post Office will then deliver to your mailbox. 

However, we can only track the readers up to the deliver to the post office, so when your tracking status reflects "Tendered to Delivery Service", that indicates it's in your Post Offices hands. 

In general, readers should be delivered to you within 10 days total, but can take a day or two longer depending on your specific location and Post Office. 

If you haven't received your reader within that time frame, give our CS Team a call and they can help out further. 

[dblyspj]

I paid for my card reader in October 2020 and have not received it even after receiving a notice that the order was received and place.  I have read many inquiries that states that it could take up to 10 business days but that time has past.  Please advice

[MrBobsBoards]

This reply was created from merging an existing thread: How long does it take to receive a magstripe?

How long does it take to receive as a new member a plugin magstrip card reader?

[VanKalkerFarms]

typically 5 to 10 days.  it all depends on the post office delivery.

[karenroy015]

Hi! I just signed up for a brand new account and was prompted on the website to specify whether I wanted to pick up my reader or have it mailed to me. Then I was redirected to a site to find the nearest store to pick one up. There was an error so I returned to the squaredup site to finish setting up my account but I didn’t get a chance to change my response to the question “how do I want to receive my reader”. Obviously I need it mailed to me. Will it automatically be mailed to me? Or do I need to add one to my cart and purchase one?

[puka]

Hey @karenroy015 - You would just need to order within your Square Dashboard or within our online shop.

If you order through the Square Online Shop, just make sure you sign in at check out and the discount for your free first reader should be applied automatically.

[Taylor3]

How do I get my free reader we used to be able to get them free like water at McDonald's, I am a brand new user? 

[puka]

Hi @Taylor3 - Your first Magstripe reader is free as long as you have never opened a Square account in the past and never ordered a reader using those Square accounts. If this is your very first Square account, you'll just need to make sure you are signed in while ordering a reader and the promo code will be automatically applied once you finish checking out. Any additional readers will be $10.

[Thomas88]

I just opened an account and it’s wanting to charge me $10 for the reader I never had one before? I need the lightning one?

[puka]

Hey @Thomas88 - As long as you're signed in while shopping, the promo code should apply itself once you've finished checking out. If you're still getting charged, reach out to our CS team directly and they should be able to help you get sorted out.

[3MILECREE1]

I am signed up for Square, including Bank Account information.  How do I receive my free Square Reader?

[nika]

Hey there @3MILECREE1! Were you able to take a look at @ Helen's link below that shows the steps to order a free reader?

[Oscarproduce]

Please send

[Valentina]

Hi there @Oscarproduce! if you are having a continued difficulties attempting to place an order for your first free reader, please reach out to our Customer Success team directly so we can give you a hand here.

[Vnews]

This reply was created from merging an existing thread: How to get the Free Square reader?

I signed up to square because I was promised a free Square reader in a Facebook Ad. After completing all the steps and verifying my personal Information, I cannot seem to be able to redeem the offer. This leaves me with a sour taste since now, every time I click the offer link it just redirects me to the home page of my account.

[Helen]

@Vnews I'm very sorry for the frustration this has caused. Can you try one more time and follow the steps from this thread? When you go to the online Square Shop, select a magstripe reader and then  sign in at check out (don't check out as guest). Once you sign in the discount should be applied right away.

If you have any trouble at all go ahead and call our CS team so we can help! 

[Anna7271]

I followed all the directions from the community and the site and still was charged $10 for the reader. I linked my bank account and my Etsy shop, but no free reader. What did I do wrong?

[JustinC]

@Anna7271 

Yikes - sorry to hear this. Your first reader should definitely be free. Try this way: http://squ.re/readerrequest > "Send me a reader" > Select Connectivity > complete checkout process. 

If you're still having issue, give Support a holler during biz hours so they can help you out!

[Kazue]

This reply was created from merging an existing thread

How to get free square reader?

[Helen]

Hello @Kazue! Here are the steps to order your free magstripe reader. Your first reader is free but additional readers cost $10!