Need to check status of Square, make sure shipped

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Message 1 of 226
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225 REPLIES 225

I ordered my square 3 weeks ago and still have not received it. Please HELP

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Message 43 of 226
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Alumni

So sorry you haven't received your reader yet. I wrote more background in the explantion above.

 

If you need to get your reader immediately, please visit a retail location!

12,000 Views
Message 44 of 226
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Where is my reader?

16,708 Views
Message 45 of 226
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Alumni

Please see the info above!

11,984 Views
Message 46 of 226
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Having the exact same issue. Honestly, if you people can't be trusted to send the readers in a timely manner, then I am very leery of giving you my bank information.

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Message 47 of 226
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12,050 Views
Message 48 of 226
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Alumni

Sorry for the trouble here! We do our best to get the reader to you in a timely fashion. Please see above for a more full explanation. And then head down to a retail store if you need to get a reader immediately!

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Message 49 of 226
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I been waiting on my card reader to come in for the past 2 almost 3 weeks
And it doesn't have a tracking number
11,789 Views
Message 50 of 226
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Following because I have been waiting too. No tracking number but I did receive a "shipped" email.
11,341 Views
Message 51 of 226
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Who to contact if you still have not revived the card machine square up?
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Message 52 of 226
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Square

We can help out, check out George's post above.

11,972 Views
Message 53 of 226
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I have not receive my card reader yet. It's been 18 days. Why?

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Message 54 of 226
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Square

Sorry to hear that. They typically don't take longer than ten days. Check out @George's tips above. 

11,743 Views
Message 55 of 226
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How long does it take the receive the square reader? It has been 2 weeks since I ordered.

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Message 56 of 226
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Square

Shouldn't take that long, check out George's reply for next steps!

9,398 Views
Message 57 of 226
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Waiting on more than a month and a half for my order. Have placed a total of four with nothing yet delivered. 

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Message 58 of 226
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Square

@pdxburson Sorry for all of that trouble! Sounds like our delivery partners are having trouble getting the reader to you! 
 
To make sure that you get a reader ASAP, your best bet is to visit a retail store. (It's very likely there's one nearby.) 

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Message 59 of 226
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The bigger issue is that Square apparently has an unreliable "delivery partner" and after multiple dissaperances it has me questioniong the reliability of the service in general. 

 

If none of the 4 ordered readers show I will simply find an alternative comapny to do business with. 

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Message 60 of 226
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Square

@pdxburson I absolutely understand your concern, I can confirm that we have shipped out those readers so you should be seeing them soon! 

 

Apologies for the confusion and frustration around the reader shipments but I can assure you that we are here to help and make sure your Square runs smoothly once your receive your reader. 

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Message 61 of 226
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We are approaching yet another 2 weeks for the recently ordered readers and 2 months on the first ordered one. I give up. What a terrible experience this has been. 

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Message 62 of 226
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Square

@pdxburson Sorry to hear! You ca grab a reader from a local retailer and start processing payments immediately.

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Message 63 of 226
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