Where is my reader? How can I check the tracking?

[SS1]

Need to check status of Square, make sure shipped

[VanKalkerFarms]

From https://squareup.com/help/us/en/article/5656-why-hasn-t-my-magstripe-reader-arrived

If it’s been over 10 days since you ordered a reader, and you haven’t received it, try the following tips:

• Make sure that you’ve completed the signup flow and that your account is activated for card processing. If not, complete the process, and we’ll send you a reader.

• Visit your online Square Dashboard to find the DHL tracking code for your order and follow the shipment progress. 

  Note: Tracking codes will not update once DHL passes your reader off to the U.S. Postal Service. 

• Double-check that the shipping address we have on file is accurate. If not, update your information, and request a new reader.
• While you’re waiting for your reader to arrive, you can manually enter payments using the app or with Virtual Terminal, or send Square Invoices.

If you need a reader immediately, pick one up at a participating retail store. If it's your first magstripe reader, we’ll pay you back for the cost.  

[Burntup]

I’ve ordered my strip about three weeks ago and have not received it yet. I checked tracking and it seems to be stuck in one place. Can I buy one locally. Thank you Matt K 

[puka]

Hey @Burntup - Sorry to hear your order hasn't arrived yet! You can confirm the status of your order within your Square Dashboard. If you're still having issues locating it, feel free to reach out to a team member directly and they can help you investigate further.

If you need a reader right away, you can purchase the Magstripe at participating retail stores. It's $10, but we'll reimburse you (follow the steps on the packaging). To find the nearest retailer, check out this map. We recommend calling ahead to make sure they have it in stock as the map doesn't account for updated inventory levels.

[bandr]

I never received my free square reader.....

[GlassJudy]

Check out this thread that addresses your issue, especially the Best Answer which has useful information and several links that you can use.

[Mrw62]

I received a tracking number with a delivery date of 1/28/20 then it just stops in Phoenix? What’s happened?

[ashc]

Hi @Mrw62! 

When the tracking stops it typically says something like > Tendered To Delivery Service Provider which means it was passed off from DHL to USPS.

If it's been past a couple of business days after that- it may of gotten lost in the mail. ☹️

Our CS team can help you order another or you can get one in stores and the packaging will come with a code inside to get your $10 back if you need it right away.

[mansoff]

A Square email says my magstripe reader was delivered but it isn't here.  Does it get sent when it is delivered to my door or when it goes to the Post Office.  Who do I tell when it says it was delivered but wasn't!!!!!

[Ria]

Hi @mansoff - Thanks for stopping by The Community.

Thanks for reaching out.

Sorry to hear that it's taking so long for your reader to arrive despite it saying that it's already delivered. There are a few ways we could go about correcting this for you. If you'd like, we could place you an order for a new reader today. The alternative option would be for you to go into one of our Authorized Retailers and purchase the reader for $10 and be reimbursed by the code in the packaging.

Find the nearest store to you here: https://squ.re/wheretobuy

Let me know how you'd like to proceed, i'm more than happy to help.

[mansoff]

thanks for the help.  It came the next day so I should not have panicked.

[Arie]

Glad to hear your reader arrived @mansoff! Please don't hesitate to reach back out if you have any other questions. 

[WildflowerFP]

I'm new to square and just ordered my first reader,  but I'm doing an event this weekend. Is there anyway to get a reader overnight or get one at a store?

[Russell]

Hi @WildflowerFP - welcome to Square and to the community! 😄

The free magstripe reader takes around 10 days to ship via USPS. Unfortunately, there is no option to overnight the reader. You can buy one for $10 and we will credit your account $10. Check out the answer by @VanKalkerFarms - there is a link that will show you a store near you that stocks the magstripe reader. 👍

[Chel]

I haven't received my device yet and it has been 10 days. Is there a contact number to speak to rep?

[Russell]

Hi @Chel - welcome to Square and thanks for making your first post to the 👥 community.

I moved your post to this thread where a few other sellers also wanted to know when their Magstripe reader would arrive. Make sure to check out the answer by @VanKalkerFarms for more information. 

[aquashell]

This reply was created from merging an existing thread: “I haven't received my square, yet.  How long does it take to receive it?”. The original author has been notified via email. 

I haven't received my Square.  How long does it take to arrive?

[VanKalkerFarms]

I would say in general it is 3-5 business days.  could be a little longer in certain areas of the US.

[beachnana49]

Why is it taking so long to process my order for the Square Card Reader.  My marketing materials have been shipped but Reader says still processing.  What could be the hold up?

[Helen]

This reply was created from merging an existing thread: “My reader device was processed on Jan. 11th but it says still processing”

Sorry to hear you haven't received your reader @beachnana49! You should receive it next week, but if you don't check out VanKalkerFarms' tips above.

[Connieclendenan]

I have not received my square. What should I do?

[Tom]

Welcome to the seller community, @Connieclendenan!

Sorry to hear about the delay—most sellers receive their reader within 10 days of placing their order. If it's been longer than that, please have a look at the reply from VanKalkerFarms in this thread: Where is my Magstripe reader?

Hopefully those tips get you where you need to be. Let us know if anything else comes up.