Where is my reader? How can I check the tracking?

[SS1]

Need to check status of Square, make sure shipped

[dfcramer]

Tom, I appreciate your response to my question. On the Square site it is a challenge to find the "order status" tab, at least the way the website appears on my Mac laptop. I don't think the website is user friendly for new people. 

It would be helpful to have a link right on the "home" page to get to "order status". Or, the "order status" link that I did find at the very bottom of the list in "Account and Setting" should instead be right at the top where you have the "ACCOUNT" heading, (though the words "Account and Setting" imply that page would only be about the customer's name and banking info...not related to orders and shipments).  

For the past four days my order has still said "in processing" with no estimated delivery date indicated.  Why does it take so long to get the delivery process started? As I mentioned in my original note, I had put in an order at the very beginning of May and for some reason it was never processed on the site, so I had to begin again and now am concerned that my Square won't arrive by June 1st.

I will make contact again if I don't see any indication of it being shipped in the next couple of days. 

Thank you,

Diana Cramer

Syracuse, NY

[shalugtm]

I ordered the square reader on July 30th - US-891688633

I think the package is lost. Can you send me another or can i pick from store?

[Valentina]

Our Support team would be able to look into this with you, @shalugtm.

When you have a moment, please reach out directly by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

[lunarosevsteam]

Hi Sean,

So I ordered my first reader in November of 2020 during the time when mail was really backed up with USPS and everyone was getting their items weeks and months late. As a result, rather than the reader being sent to me it was returned to Square. How can I put in another order for a free reader since I never received my first one?

[Valentina]

Have you tried getting in touch with our team directly yet?

We would be able to give you a hand with this, @lunarosevsteam!

When you have a moment, please reach out directly by logging into your Square account and heading here.

P.S. Welcome to the Seller Community! 👋

[lunarosevsteam]

Ahh, thank you! I was having a bit of trouble locating this page. I will contact you all now. Thank you for being so prompt!!

[Valentina]

So glad I was able to help, @lunarosevsteam!

Be sure to drop back here if you want help working through a business idea, or have a feature request to share ✨

[perfradii360]

Please help me track a Square reader that was not received at the deliveryaddress. Order #US[redacted]

[sayra]

Hi @perfradii360, thanks for reaching out.

Sorry to hear you haven't received your reader just yet. Our Support team would be able to look into this for you.

When you have a moment, please reach out directly by logging into your Square account and heading here.

[Monadaniel]

My square reader has been out for delivery since July 30 and I still have not received it

[Valentina]

We can help if you reach out directly, @Monadaniel! 

Please reach out directly by logging into your Square account and heading to this page to give us a call 📞 

P.S. Welcome to the Seller Community ✨

[Cheyanna2017]

I ordered a reader days ago. I was told it would be here the 9th, 10th and 12th and still no reader! This is pathetic. I can’t even call anyone. This is the WORST service I have ever seen and I don’t think i want to do business with you. How do i request a refund or would i ever get it? My next step is to contact the Better Business Bureau. 

[Chad]

I'm sorry to hear about the trouble you've experienced @Cheyanna2017. 

If you ordered our Square Contactless and Chip Card Reader it should come with tracking information. Most of our hardware is delivered in 5 - 7 business days. Our Customer Success Team can help you track this reader, send you a new one if it's lost, or issue you a refund. 

If you would like to give us a call just follow the steps in Customer Code & Phone Number - Where is it? 

[erinpresent]

I placed my order for my square over 15 days ago and it still has not arrived. Is there a customer service phone number I can call to see when my square will arrive?

[hmiles]

I ordered a strip reader on July 1, you show it was shipped via DHL, on July 2, with an expected delivery date of July 7.

The status has not changed since July 7, when it shows as being in Raleigh, NC at 11:51 pm July 6, then given to a delivery service provider at 1:58 am July 7.

No other updates, still shows an estimated delivery date of July 7 - it is now 5:31 pm July 10, no delivery!

Who is the delivery service provider?

How do I track & locate the package???

Is this what I can expect from Square in the future???

[Wongalicej]

Ordered a reader on 10/29 and received email that order is processing and haven’t received any other communication since. Will another email be sent indicating that it was shipped? 

[RHatch]

Under Account and Settings in your dashboard can track your orders.  Should arrive soon.   You can also purchase one at a local retailer.

[VanKalkerFarms]

The free reader is on average 8-12 days.  Readers that are paid for usually are 4-6 days,  If you need one right now you can pick one up locally at a retailer. https://squareup.com/where-to-buy

[Rhodi22]

This reply was created from merging an existing thread: “How long does it take to get the square?”. The original author has been notified via email.

How long does it take to get the square?

[VanKalkerFarms]

The free reader is on average 8-12 days.  Readers that are paid for usually are 4-6 days,  If you need one right now you can pick one up locally at a retailer. https://squareup.com/where-to-buy

[DottieSneed]

I just ordered a square, but I need it sooner than I will probably get it.  Can I cancel my order and get it locally?