Where is my money??

[AndrewT]

Hi. Im new to this and I took a payment from a customer last night.

The amount is sitting in 'sales' however i cant seem to be able to able to transfer it into my account. My balance is showing zero.

Where is the money?

Customer service is no existent.

Help!

[Breffni]

Hi @AndrewT, thanks for your post. 

If your Square account is new, it sounds like it may be being reviewed by the Accounts Services team if you have processed a large transaction. 

These reviews are automatic and are usually resolved within 24 hours. Your balance should be transferred today per our automatic transfer schedule unless you have it set to manual, you can review both options here. 

I'd suggest giving our support team a call to confirm this information, for future reference, you can contact us via any of the following platforms: 

1. Go to https://squareup.com/help/gb/en/contact
2. Select your topic or just click Other > I don’t see my issue, it’ll give you the option to either call or email in.

The phone number for Square Support is 0800 098 8008. The Square Support Team is available by phone Monday to Friday, 9am to 5pm.

Facebook: @squareunitedkingdom

Instagram: @squareuk

Twitter: @squaresupport