Where can I check the pending payments

[ABDOZRSA]

Where can I check the pending payments! 

I entered the customer card information for three times and it’s declined, than the customer call the bank and reactive it, she told me that payment is go through 3 times, and till now I am not received any payment yet! 

[Joe]

Hi there, @ABDOZRSA - thanks for reaching out here with your issue. Welcome to the Seller Community! We can help clear up some confusion here.

There are no pending payments with Square - either a transaction was fully successful or it was declines in whole. It sounds like we may have a general idea of what is happening here. Did you customer by chance pay with a debit card?

If so, this kind of temporary authorization is something that we see often - especially with customers using debit cards. If an attempt at a transaction is unsuccessful, a temporary authorization will process on the customers statement but will not actually post to the account due to the transaction not going through.

While these authorizations tend to fall off of a statement in 24 to 48 hours, your customer can have them removed more quickly by reaching out to their card-issuing bank.

I will keep an eye out for your response!