Unable to connect OR disconnect QBO

[hit81]

I tried to connect Square to my QBO - but it always failed during the sync. So I thought I disconnect it and give it another try. I tried to disconnect it in QBO under myApps but it is not working. I click on disconnect, chose a reason and that's it, nothing happens. Going into my Square account, the connection is gone.

I've contacted QBO Support but they said Square is only able to help???

[JJ_]

Hey @hit81! 

Integrations are handled by the integrators 

Since we don't have the ability to discuss account-specific details with you openly here in the Seller Community, please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

[hit81]

Hey @JJ_ ,

thanks for the reply. I already had a chat session with support but they weren't able to help. The integration was already "disconnected" from my Square account.

Then I had a long chat session with Intuit and they couldn't do anything else but escalate it to their developer team.

It seems there is no "backdoor" to either delete the integration from my QBO account or do a "reset" so that I can start the authentication process again.

😞