TRANSFER SUSPENDED

[Tvimo]

Hello ... I had an unknown charge show up on my transaction list, so I called and reported it as fraudulent. The person I spoke with said they were going to freeze and hold my deposit so they could review and investigate. I told him I understood and agreed. 

But now they have frozen all of my deposites since then and it has been 5 days i have not recieved income for my Resturant. I dont know what to do and the suppose team does answer the phone now. Please help!

[JustinC]

Hi @Tvimo - sorry for the frustrating experience. We reached out to the appropriate team to move your case along. We'll follow up via DM with an update once we receive one. 

[Andrew1987]

Hey can u also help me ? I got paid via an invoice and now the transfer is showing Monday but when i click on it, It shows me Transfer is suspended why?? 

I did make an account and before even my bank got verified I send a testing invoice to my Brother he paid it, And even the invoice is labeled as paid but transfer is suspended any luck how to open it or what? Square doesn't have weekend support and I need to withdraw that money by monday..

[615Barbie]

mine has been suspended transfer since feb 15 and the closed my account how do i get my money there was no problem with card it was my 2nd transaction

[615Barbie]

i just want my m oney

[SamanthaD04]

My transactions are being suspended and I can’t access the money put into my account from my recent transactions. 

[os-manager]

We have the same issue. Square suspended our transactions on August 24th 2020 and hasn't sent any details regarding funds release date. Anyone from the community can give us any details? We've been requesting details from support since then but they haven't said anything other than "details in email" that we never got.

[nambrane]

It seems like we are being held without any way of contacting the company.

[os-manager]

Is this even legal? holding funds without providing details?

[771113]

This has happened to me as well. So there is absolutely no way to get our money?

[sierraLindaprop]

Same boat. Did anyone find any resolution? 

[Above]

I have this problem as well

[steven]

last week I got the notification that there was suspicious activity on my account. I called account support and they told me they suspended my transfers until they could investigate further. I thought that was a great idea and appreciated the added security measures, but now a week and $5K in square jail later. This is pretty frustrating. 

[steven]

I just checked my calendar and actually, it's been just over two weeks since my account transfers were suspended. 2 weeks seems to be a magic number in these posts... I assume some of you got your money back??? what was the process and what's the average time span?

[Andrew1987]

Waiting on it why they suspended my transaction too.. 

[steven]

did you ever get your money? what was the hold-up?