Square overheating !!

[eyecandychase]

So my square unit is heating up. I have been on hold over half an hour. I'm not able to speak with management. They are suggesting I shut my business down which during covid is not an optimal solution. Annoying that we are not able use it. I understand situations happen but I'm offering to pay to have shipping expedited which seems like isn't an option. Terrible for my busy summer time business. Yikes square not good

[eyecandychase]

So very frustrated. Our square is heating up and square support is very unhelpful. They are suggesting I shut my business down until I hear back from them!!?? Like really during covid times.

[jjgard]

Which piece of hardware is overheating?

Best Buy carries Square readers and stands in-store if you need to get a replacement ASAP.

[Valentina]

Hm, that doesn't sound right @eyecandychase.

It's true that expedited shipping is not available for every piece of hardware.

However, you can always grab a new Square Reader at a store near you if you need one in a pinch.

Are you keeping your reader on a charger all day?

I wasn't able to locate a case in our system - did you call us from the number associated with your Square account?

P.S. Welcome to the Seller Community ✨