Square holding my funds from me

[Stephski22]

I have had my account flagged and have had my funds frozen three times since August. All of my business info and documents have been submitted every time. There has been no changes to my account or business and I was assured the first time that this happened that it would not happen again. Now here I am for the third time unable to access my own money. Other users have stated that square has held their money for 90 days. How can a business survive with no money because a third party is keeping it from them? Square claims that this is done to protect us customers but it seems to me that square is the criminal here. They are essentially stealing from us because they have our money and wont let us have it when it hits our accounts. I know other businesses that are currently taking legal action against square because of this. There is no rhyme or reason for them to flag my account and make me resubmit the same info time and time again just so i can have my money. There has to be something we can do to stop this from continually happening. If this has happened to you, please comment on this thread as I am at the point of taking legal action and would like others to join me if they are experiencing the same issue. As a business owner, i cant pay bills when square has my money locked away from me. Square is supposed to be here for us as our point if sale provider yet all they do is take outrageous fees and then freeze our accounts. Something must be done. You can read reviews fron other business owners and see that this is happening far too often to too many people. So whats really going on Square?

[Ellie_]

Hey there @Stephski22,

We are sorry to hear about the trouble you're having with your account. These forums are public, so to protect your privacy, we need you to continue to working with our Account Services team directly. They have received your information and they are reviewing it. They'll reach out to you at the email address associated with your account just as soon as they have any updates. Apologies again for the frustration, and thank you for your understanding.