Square Terminals sparked and died

[DNFF]

I have 35 square terminals running at an event right now and have had 2 that had a spark fly out of the USB-C port and then go completely dead. Any idea why this happened, and how to prevent this from happening to more terminals?

[DNFF]

I have 35 square terminals running at an event right now and have had 2 that had a spark fly out of the USB-C port and then go completely dead. Any idea why this happened, and how to prevent this from happening to more terminals?

[MayaP · Accepted solution]

Hello @DNFF,

Thank you for reaching out. I want to assure you that we’re taking this matter seriously. Our team has escalated your concern and has sent you an email to gather more information and provide further assistance.

Please respond to that email at your earliest convenience. If you need anything else, don’t hesitate to let me know. Thank you!

[Summer2024]

Hi there, @DNFF! 

I'm sorry you are experiencing issues with your terminals. I've escalated your case to the hardware team. They should be in contact with you via email shortly. In the meantime, please do not continue to use the terminals that are experiencing this issue.