Not getting any support

[FayeBeeslee]

I just accepted a  payment of  $105.00. 5 minutes later  my account was  deactivated and the money was taken from my  customer. I received a no reply  email  that  I will  get  what ever funds were in my account back in  120 days, minus various fees. And I could refund the customer,  but it would  come out of my linked bank  account. Email  me I think we may have a  class action suit. **********@gmail.com 

This post has been edited by a Community Moderator to remove the personal information (email address). 

[JessPoynter]

I’m sorry you’re experiencing this. 

To be honest, this seems incredibly out of character for the way Square handles business. I know there have been quite a few scam emails going around that look like they’re coming from Square (I received one). 

Was the payment you accepted from someone you normally do business with, or was it a new patron? 

I’d love to be of more help.