Any plans on hiring more customer support staff.

[Mattman1]

I'm having problems with payroll and paying with the cash app option. I can only transfer $2000 a day but my payroll is $4000. First time I call in, I'm told I would be called back at 9am when the payroll customer service opens. No call back by 11am so I call and I'm put on hold for 30 minutes and then the line clicks and I get dial tone. I go online and square has a note on the transfer screen saying my is on review now and it takes up to 24 hours. My last option is the live message option. I used that optoin but they said I'm now looked out and I can only contact by email. I'm told I will get an emal as soon as possible but 2 hours later nothing.  Square please test your products before releasing and stop being so cheap and hire some people.

[BernadetteA]

Very sorry to hear about the trouble you're having with your account. These forums are public, so to protect your privacy, we need you to continue to work with support directly. They should have sent you an email with specific information about your account status, and actions that need to be taken. They'll reach out to you at the email address associated with your account just as soon as they have any updates. Apologies again for the frustration, and thanks for your understanding.