Ask the Community Anything: What's your Question of the Week? 🧐

[Taqueriajarocho]

Good morning, 

I am here to ask the fellow community that is familiar with square. I have a question how long does square review your account before releasing your funds? It has been 8 days now since a transaccion was succesfully processed through square. But square decided to hold my funds to investigate my account. I understand they do it for security reasons, but its been 8 days now trying to contact customer service. Greatly appreciate customer service because they tell me that an email will be sent to my email within 1-2 business days explaining why my funds are on hold. But its already been 8 days now and no email, phone call, no nothing. I am a little concerned and want answers now. Anyone have experienced something like this? And need advice on what to do?

[JJ_]

Hello there @Taqueriajarocho I am looking into this for you. I have moved your post to our private board to be able to discuss any relevant account details here. 

[JJ_]

I have looked into this for you @Taqueriajarocho and for this one, I will recommend you reach out directly to the account services team so they can confirm the status of your account. They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.