Random review of verified funds

Has anyone else experienced Square locking your checking account, that is holding historical funds that were previously verified? According to customer service, square has 'random' reviews of your checking account that locks your funds for 3 business days while they verify your identity. Funny, I could have sworn my identity was verified when I opened the account. Today is payday, I am unable to pay my employees or my vendors. I run a small business in a small town. My vendors will not deliver without payment AND Im running a risk of missed delivers for prepaid services. The kicker is I won't be able to refund my customers either. When I explained this to Square and begged for a manager, I was told they are too busy. When I stated I would record their call, the representative freaked out. Is this happening or happened to anyone else?

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Square Community Moderator

Hi, @Lkalink . 

 

Do you have a website or anything? Did you have any kind of information request from our Support Team? 

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