Pending Payments

[Linbren77]

We've recently signed up and started using our square for our small club. We used it for the 1st time last Saturday and as yet the money raised hasn't been transferred into the clubs account. I checked the balance and it showed payment pending and thaf it would transfer into the account today 4.2.22 yet I've just looked again and it now shows transfer pending to be done on the 7.2.22??

Not sure what is happening and support is currently unavailable

[Seamus]

Hi @Linbren77,

Thanks for getting in touch and sorry to hear you're having trouble with your account! While we're not able to look into account specific issues, it sounds as though perhaps our team has requested further verification of your business account with Square:

• Check your email for any recent contact from Square about this - we'll always email you if there is anything you need to complete on your account
• Sign in to your online dashboard and check for any notifications via https://squareup.com/dashboard
• If you're still having trouble or not sure what to do from here, you can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time and support are available now!