How do I receive payment

[Essy79]

I have a customer who has made payment for 2 purchases but the funds have not reached my account.  Is there something that I need to do that I haven't for this process to happen?

[Seamus]

Hey @Essy79,

Thanks for getting in touch and sorry to hear you're having trouble with your account! While we're not able to look into account specific transactions via our public community forum, the best place to get further help here is with our support team.

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.