Hello All,
I purchased a Camera in Texas while filming a picture for a client that pays throuugh square in large sums. We keep the amount in our square checking and use the business debit card to make any purchases that arise that are extra on our sets. One of our cameras went out and we purchased another locally in Texas and was told it was new, and suffient for our picture. The Audio input was defective and the Camera itself was refurbished as it looked as the firmware in it had already been updated. We tried to return it going out of town however they told us their power was out and to return it on monday. We left back to california and it took me weeks to get a person on the phone for the return of the defective camera that was almost reaching the 30 day return mark. Finally I did although it was a person not inside the company working on site which seemed a little odd but just as such represented herself as. Long story short, I shipped, Insured and Had it packed by my favorite ups store and they checked and double checked everythign before the insurance was put on it. They made me aware that it has to be within a time frame to report, if anything happens as I was suspicious already of this company and their returns depatrment. They recieved the return and agreed that the refund would be back this week. 4 weeks went by and they told me that they coulnt accept the return because the box seemed wrinkled. That they couldnt do a restocking fee return either because the egg carton inside wrapping that came with it was bent and they proceeded to tell me that the camera was dirty which is was not. They sent fake pictures of a camera that was not the one I returned and it still wasnt dirty or broken. Either way, the camera was defective inside and would not work ever according to Sony.
I reported it immedialy in the Begginning of Sept 2022 in where they said they would put the amount back in the square account and start the dispute investigation in where I provided enough evidence to weight out 100 cameras as they asked me for more money and to ship it via check to a third party at a home address outside of Austin. Red flag??
Since then:
1. Ive called every week for 6 months asking for an update and the money to be returned as they mentioned. Every week their customer service says nobody is in, and that they will have to escalate it and I will get an email from them. No emails, no escalation..
2. Ive been hung up on by the same gal who changes her name every week and says the same thing. Nobody to report to but her and she has to escalate it to Square Fraud team and department reps.
3. Square does not formally report such department since the card is through sutton bank so Ive been lied to over a federal and state matter
4. The item was tax exempt for a teleproduction license in where we have to claim that and the item as business tools and take deprectiation yearly and if we sell the item, have taxes collected formally and reported.
5. We cannot report the item as we do not have it, or the money. Square offically holds that, and does not hold an exemption so will have to report it or we will get flagged for evasion.
6. Every representative has been rude, unfair, has lied offically, has denied my requests that square policy states is how they do things and I signed up for square lock in 2017 in where they are supposed to cover this through that money I paid also for the extra shield.
None of this has happened, we have no money, no camera, we are up to our neck with the Irs and square has done nothing except treat us like common streat trash.
has anyone had this experience, known who to call, or know what to do because their policy is 60 days. Its been 180 days or 6 months which Im told is covered in the Cares and FDIC policy for proper reimburstment of funds. Please if anyone can help that would be awesome.
Tim:)
