Is there a way to manually sync our Item Library with Square Online?

[dokidoki]

I have a large item library (thousands of products). I notice sync issues every once in a while where an item that is actually out of stock will still show up in stock on our website, or an item that was archived still shows up on our website. I have to contact support every single time and it's a nightmare, because they don't understand what I'm asking so I have to re-explain myself multiple times and what should be a quick issue to resolve (they need to manually resync my item catalog with my website) takes forever and wastes so much of my time. I would love the ability to just do it myself when there's a sync issue that needs resolved. Is there a way that I can do it myself? 

I've attached screenshots of my most recent conversation with support where they clearly didn't understand my issue. This always happens. 

[_Violet · Accepted solution]

Hello @dokidoki and thank you for your post. I'm sorry to hear your frustration surrounding the item sync issues on your Square Online Store, as well as your interactions with our support team 😞 

As for the reindexing, that's a tool that only our Advanced Support Team has access to. If you happen to run into this issue again, as mentioned by the support agent, you can try toggling stock tracking off and back on again. If it's been over 24 hours and you're still not seeing the updates you've made, please contact our support team so they can take a look, and escalate to Advanced Support if needed. Then, they can reindex your site for you or escalate the issue further to our engineering team for their investigation.

I hope this information is helpful but please do let me know if you have any additional questions.