PAYROLL REFUSING TO PROCESS

[naseem556]

I am new to square payroll and i it have been refusing to process. Support can't seems to help with it.

Here is the screenshot below

[svanbrunt]

Were you able to resolve it?

Best,

Scott

[naseem556]

I have not been able to resolve it 

[naseem556]

I will need your help in resolving it please

[TheRealChipA]

Hi there @naseem556.. Unfortunately there is not much your fellow sellers here can do.  This is an error that only support can fix, so I'm surprised you can't figure it out there.  I'm going to tag the Square moderators here.  Maybe one of them can help you find the right person to help you.  Good luck.

@Kassi_@RSosebee1@_Violet@MayaP@Summer2024@Summer2024@Ellie_@Katie_SQ@Laurie_@Sammie_C

[naseem556]

Thanks so much, i wish to come to my aid

[naseem556]

@Kassi_@RSosebee1@_Violet@MayaP@Summer2024@Summer2024@Ellie_@Katie_SQ@Laurie_@Sammie_C

I will need your help in resolving this please

[_Violet · Accepted solution]

Thanks for the tag here, @TheRealChipA

Hi @naseem556 👋 My name is Violet and I'm one of the Square Community Moderators. Nice to meet you!

There aren't any known-issues like this for Square Payroll at the moment. Based on the notification in the screenshot, this seems like an account-specific issue. Since we can't take a look at your account and Payroll over the Community, I recommend contacting our support team for further information and assistance. They'll be able to investigate further and see what's going on. You can connect with support here. 

I hope this information is helpful, but please let me know if you have any additional questions,