If I cancelled an order do I still need to refund it through the customers credit card dispute?

[19SAM66]

A customer called and cancelled an order. Then told us she cancelled the charge with her CC bank.  Now it's come to us as a dispute.  Do I refund the dispute claim or did it automatically refund when I cancelled the order?

[Donnie-M · Accepted solution]

@19SAM66 Normally when you cancel an order it should take you through doing a refund automatically.  I always do the refund then.  If you do the refund first, then the dispute won't go anywhere as the bank will see the refund.  I would much prefer this to a dispute coming down through square as it might not make some algorithm somewhere happy.

Not much you can do otherwise.  I would refund either way asap.