I received a dispute stating I Owed the client a credit.....

[IndigoSkin]

I received a dispute notification for some jewelry that was purchased and installed for a client in February. This client had not been in my studio since 2019 until this last visit. Almost $200 is disputed. The claim is that we owed the client a credit. There has been no contact with this client and we do not issue " credit " for anything. Any warranty issues are product only.

The sale was tapped and approved.

Am I going to have to eat this ? I have the receipt and a form with a signature to install the jewelry. What does the " customer claimed credit was owed " even mean ? They would need documentation for that right ?

[Minion]

hi @IndigoSkin 

Every situation differs between banks/customers/businesses.  If they are disputing this payment, there should be a notification when you log into your Square account where you will be able to upload any and all documents to provide proof that you have fulfilled your end and of the transaction and that this charge is a legitimate charge.

Here is link to the dispute process.

I highly suggest gathering any and all items first needed prior to submitting as its a one shot chance and if their bank (customers) rules in favor of them, the decision is final.