I can't seem to charge with my samsung s9 and square reader

I had a business with a partner and we had square reader, she mainly used it.  She passed away and I have a new business now.  I have signed up with new bank account but I can't seem to use the same square reader to swipe a card.  I keep getting "Card not Charged, Swipe Straight Through", or when it accepts the card, it goes to another screen where it asks Where is your Business?.  When I answer (and I've tried all 3 answers, same as home, mobile, or different from home) and Continue, it flips to another screen that says Congrats! You're approved to take payments, Let's get started.  I have to click Finish and it just takes me back to the same charge screen where I enter the $$ amount and the process starts all over again.

 

I check Transactions and it says I don't have any payments.

 

12 Views
Message 1 of 3
Report
2 REPLIES 2

Did more research and figured it out.   Pairing!!!!!  🙂

8 Views
Message 2 of 3
Report
Square Community Moderator

Hi @TimeTributes - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

 

Glad to hear that you were able to get this figured out!

 

Feel free to reach out to me or any of our Seller Community moderators if we can help with anything 😊

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.



2 Views
Message 3 of 3
Report