Passwords, passcodes and getting my cash problems

[RaeofSunshine]

I'm trying to get my funds. I deactivated my debit card. Couldn't find it. When I try to order a new debit card the app errors out on sending a code.

I have also tried to link my checking account and it says the password is incorrect. I just updated the password so I know its correct but the app is using a passcode

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[JK_Fiber_Art · Accepted solution]

Hi RaeofSunshine,

Account issues can be a challenge for sure.  What the volunteer Community Members here cannot do is look at User Account Setups - most of us are small business owners with a bit of hands-on experience using Square's Apps and Hardware but, we cannot assist with User Account challenges - you need to have someone from Customer Support do that as they can review your Account Setup and hopefully resolve your issue.