I accepted a payment the customer swipe and it not showing in my balance

[AE6]

Customer swiped but it not showing in my balance 

[JJ_]

Hello and Welcome to the Seller Community 👋

Sorry to hear about this situation.

These forums are public, so to protect your privacy, we’ve moved your post to a private board @AE6.
 

I would like to look closer into this for you. Can you please share the details of the transaction? 

I would need the date, the exact amount (Dollars and Cents) that this customer paid and if possible the last digits of their card along with the type of card (Visa, Mastercard, American Express, etc.)