I need the support line for Square phone Number

[Sarah12345]

I am absolutely furious 

I did everything 

noes sitting Westmead hospital with stage 4 cancer 

you guys are absolutely disgusting 

[Laurie_]

Hi there @Sarah12345,

I'm sorry to hear this and I'd like to assist you where I can.

Just so I'm on the same page with you, is the issue here that you cannot get in touch with our Support Team?

[Sarah12345]

Indeed 

I was told it would be escalated 

I was told I didn’t submit the info 

I did 

they are speaking of $800 it’s $1605 I have even sent them my application for early realease of super due to life treating cancer

i am ignored time after time 

it’s beyond disgusting 

I am absolutely outraged

they also made me contact the person who’s credit card was used fraudently for his ID!!!! I bloody did it poor bugger

tgus is an absolute disgrace and I have less then 12 months to live all of this sent in addition to 17 hours on hold 19 emails 

and Friday I get one saying you didn’t fill out the forks in time

outraged doesn’t begin to say how I am 

absolutely disgusted 

I am contactable always 

whilst I sit and have my rate and agression cancer grow locked in for the 11th of January after gettinb a bloody loan at 50% wallet wizard 

so I don’t fie

i have compkex otsd and fbd

and am the bloody victim

i sent pages upon pages of me , Noosa and Canberra beinb hit and us all communicating

i called cba abs waited 63 mins for the card holder

square is saying to get the money from my bank is also outrageous everyone else was re I nursed immediately 

sqyare is holding my money 

my bank said it’s all square

ita outrageous 

[Laurie_]

I'm terribly sorry to hear of your situation, @Sarah12345. Hopefully, I can help by providing some updates on your case and clarifying the dispute process.

I've taken a look at your case here and the issue seems to be regarding several disputes filed against your Square Account by the cardholder for transactions processed on 1/12/22. We're unable to go into specifics here on the Seller Community platform, given this is a public platform. However, I can see that a response to these disputes filed by the cardholder's bank has been sent by Square on 13/12/22. Any information you submitted to support these transactions will be included in your dispute response. 

For additional context here, when a payment dispute occurs, Square places a hold on the disputed funds in your Square account until the dispute gets cleared up. This is because the customer’s bank has just taken the funds from us, and we need to cover that amount. If there aren’t enough funds available in your Square account, we’ll have to debit your linked bank account to cover the disputed amount. If the bank rules against you, those funds are returned to the cardholder. If the bank rules in your favour, the funds will be returned to you.

Square doesn’t decide who wins or loses a dispute—that’s up to the bank that issued your customer’s credit card (e.g. Visa, MasterCard, or American Express). It can take up to 90 days for them to inform us of their decision. We are unable to expedite this process once the case has been handed back to the bank for review.  We’ll notify you of the ruling by email (and on your Disputes Dashboard) as soon as we hear about it.

You can monitor your Disputes Dashboard for further updates here, including the estimated timeline for the review to be completed. 

I know this can be a difficult process to undergo, so I do hope the above information has helped to clarify the next steps.

[Sarah12345]

It doesn’t 

It shows can’t add any more documents 

I would contact this poor bloke re the 13th but can’t resubmit as raised 3 times witb your support and have copies Of all well before Dec 25tg AGAIN and now can’t submit anything else!!!

Everh single person was reimbursed and commbank won’t pay to me as you have it they are beyond satisfied and disgusted in squares behaviour actually shocked.  indeed to get me through refunded $322 in non cba fees to help me 

that’s customer service 

the rest is absolute rubbish 

I have sent so many emails we aim to get back to tig within 24 hours

sorry Laurie but your facts are intirely incorrect 

I also said his urgent it was and now in their court as I am unavailable until end of January as getting half my body removed due to cancer!!! 

[Sarah12345]

Not to mention you can’t call your phone number without some secret code and no one has called me how hard is that really!!!! After 17 reqyests

so unprofessional like beyond anythinb I have seen even at a small business level 

[Sarah12345]

It CLEARLY states in my chats with your team from your team “we have escalated this and will be in touch 5 times - not heard from once 

it’s absolutely disgraceful terrifying and unheard of

i don’t dispute the process your companies inability to manage the process is the issue this is ridiculous 

Please ensure they email or call me to clarify what is on my dashboard how I can add the document re the 13th or where to send screen shots from cba saying I have done everything right and have been provided and automated message zero action I. Time is wrong 

they just ignore  more I have print screens of every single one of these 

[Sarah12345]

Here you go maybe you and your colleagues can fix squares horrific failures - literally stage 3 if I got there on time but I had no money absolutely crazy I didn’t know my friends had did this until a few days ago - square the only organisation in a syndicate of 15 people and 1 baddie - 14 recurved their fund only stupid mmh was with square 

it’s sobad 

https://www.gofundme.com/f/sarahs-cervical-cancer-fight?utm_campaign=p_cf+share-flow-1&utm_medium=co...